Cancellation & Refund Policy

1. Quick summary

Where a separate written agreement or payment page gives you a more favourable refund right, that more favourable written term applies.

2. Recruiter Cohort

• The 48-hour period is measured from the scheduled end time of Session 1 for the relevant cohort batch.
• A refund request received within that window is eligible for a full refund of the Cohort fee paid.
• Requests received after the 48-hour window are not ordinarily eligible for a Cohort refund.
• Missing Session 1 does not extend the refund deadline.
• No refund is promised because a participant did not receive a job, interview, promotion, salary increase or other employer outcome.

For the current Batch 01, Session 1 is scheduled for 19 September 2026 from 10:30 AM to 12:30 PM IST. The published Batch 01 refund deadline is therefore 12:30 PM IST on 21 September 2026.

3. Premium 1:1

This rule applies to the current Premium 1:1 Interview Conversion Intensive and to other 1:1 engagements unless different written terms are shown before payment.

Cancellation before Session 1

Once Session 1 begins

Once Session 1 has started, the Premium 1:1 fee is no longer refundable under the standard policy. This reflects the role-specific diagnostic, preparation and delivery work that begins with the engagement.

Rescheduling

• One reschedule is allowed without an additional rescheduling charge when requested at least 24 hours before the scheduled session.
• A request made with less than 24 hours' notice may be treated as a late cancellation.
• A no-show or late cancellation may count as the scheduled session.
• Any additional rescheduling arrangement is subject to availability and written agreement.

No refund is available merely because an interview, offer, job, promotion, salary or employer decision did not produce the outcome hoped for.

4. Fractional Talent Acquisition

Fractional TA is a customised business engagement rather than a standard consumer course. Cancellation, termination, notice periods, payment milestones, refunds, work already performed, expenses and transition obligations are governed by the relevant proposal, statement of work, engagement letter or other written commercial agreement.

5. Community membership and events

Free community membership or free events

No payment is collected, so there is no monetary refund. You may leave the community or choose not to attend.

Paid events or workshops

If we run a paid standalone event, the event page or payment communication may state event-specific cancellation terms. If no separate participant-cancellation rule is published, contact us before payment if you need a particular cancellation condition confirmed in writing.

6. If I AM A RECRUITER cancels or cannot deliver

If we cancel a paid Cohort, Premium 1:1 session or paid event and cannot provide a reasonable replacement or rescheduled delivery, we will refund the amount paid for the undelivered service or portion of service, as appropriate.

For Fractional TA, provider cancellation or termination is handled under the applicable engagement agreement.

7. Refund processing

Approved refunds will normally be initiated through the original payment channel where reasonably possible. The time for the money to appear in your account can depend on Razorpay, the relevant bank, card network, UPI provider or other payment processor and may be outside our direct control.

If the original payment channel cannot be used, we may ask for reasonable information needed to process an alternative refund securely.

8. How to request a cancellation, refund or reschedule

Send the request in writing so there is a clear timestamp.

The timestamp on your written request will be used to determine whether it falls inside the applicable refund or notice window.

9. Chargebacks and payment disputes

If you believe a charge is incorrect, contact us first so we can investigate the payment and service record. Nothing in this policy removes any payment-dispute or consumer right that cannot lawfully be waived.

10. Changes to this policy

We may update this policy for future purchases. The refund/cancellation terms shown or agreed when you paid will apply to that purchase unless a later change is more favourable to you or applicable law requires otherwise.

11. Contact